The Mule Town Trolley

The Mule Town Trolley Transit Buses operate on what is called a deviated fixed-route system. This means that a bus/trolley is scheduled to arrive at a certain destination point along its route at a fixed time of day. Deviation up to a mile off the main route may be requested 72 hours in advance. Plan to be at your stop several minutes before the bus’s scheduled arrival time because schedule times may vary slightly due to inclement weather and traffic conditions. Patrons must wait at the designated bus stop area. Before getting on the bus, take a look at the display sign over the front windshield to confirm the bus route and final destination. If in doubt, just ask the driver.

Boarding the Bus
As you get on the bus at the front door, you will need to drop your fare into the fare box or show pass to the driver. If you have any questions about your fare and/or destination, ask the driver BEFORE depositing your money. Patrons will need the EXACT FARE in either coins or dollar bills because the fare box does not make change and the DRIVERS ARE NOT ALLOWED TO MAKE CHANGE.

Be at the designated bus stop on time. Mule Town Trolley/Connection Buses do not stop to pick up riders unless they are at a designated bus stop.

Departing the Bus
Buses have an automated system that makes audio and visual announcements approaching stops. The visual announcements are near the ceiling of the bus in the front. Once your stop is announced, signal the driver or pull the stop requested cord. Please Remain seated until the bus comes to a complete stop.

Riders can disembark from the bus anywhere safe along the route.

Once you exit, step away from the bus and wait until it leaves before crossing the street. NEVER CROSS IN FRONT OF THE BUS – APPROACHING MOTORISTS MAY NOT SEE YOU. Traffic doesn’t stop for Intercity Transit buses as it does for school buses.

NOTE: The Mule Town Trolley Deviated Fixed Route Service attempts to maintain a prompt schedule but route deviations and traffic conditions may create delays. Thank you for your patience.

• General Fares:
  • Deviated Fixed Route Trolley/Connection Service, Adult: $1.00
  • Children 6 and under with paying adult: FREE
• Passes:
  • Single Day Pass: $3.00
  • 10 Ride Pass: $10.00
  • 30 Ride Pass: $25.00
• Transfers:
  • If a transfer is needed to a second bus to get where your are going, ask when you board for a transfer slip.

Paying the fare:

• Cash: Place your exact cash fare in the fare box when you board. (Drivers cannot make change or accept checks.)
• Passes: Show your pass to the driver. If you wish to buy a daily pass, ask the driver for one as you board.

If you find any item on a bus, please turn it into the bus operator. All items left on the buses are turned in at the end of the day and kept for 60 days at the SCTDD Office, located at 101 Sam Watkins Blvd. Mt. Pleasant, TN 38474

Hearing Impaired: The buses are equipped with visual signs indicating current and approaching stop information. TTY Telephone Information for persons who are hearing impaired is available by calling 1-800-848-0298.

Visually Impaired: Information on the Mule Town Trolley Service and Routes will be provided in large font print upon request to the South Central Area Transit Service (SCATS) by calling 931-379-2907.

Physically Impaired: All Mule Town Trolleys and Connection Buses are Wheel Chair Accessible and ADA Compliant.

The Mule Town Trolley is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. In some cases, individuals with disabilities may need reasonable modifications to policies and procedures to ensure access to transit services. The Mule Town Trolley will provide reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. The Mule Town Trolley will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.

To request a reasonable modification to an existing Mule Town Trolley service or policy, individuals should contact:

or send postal mail to:

• ADA Compliance Request
• ATTN: Tammie Frazier
• 101 Sam Watkins Blvd
• Mount Pleasant, TN 38474

Please contact Tammie Frazier through the above methods to discuss your requirements.

Any person who believes she or he has been discriminated against under the Americans with Disabilities Act (ADA) including but not limited to obtaining a reasonable modification may file a complaint by contacting Tammie Frazier whose contact information is listed above.

Copies of this document are available in alternative formats upon request.

It is the policy of the South Central TN Development District, as a grant recipient of the Tennessee Department of Transportation and the Federal Transit Administration, to ensure compliance with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statutes and regulations to that end that no person shall be excluded from participation in or be denied benefits of, or be subjected to discrimination on the grounds of race, color, or national origin, under any program or activity receiving financial assistance from the U.S. Department of Transportation.

SCTDD COMPLAINT PROCEDURE

• Level 1:
  • SCTDD Agency Title VI Coordinator
    Tammie Frazier
    101 Sam Watkins Blvd., Mt. Pleasant, TN 38474
    (931) 379-2929

Please NOTE there is a separate procedure used for Transportation and Aging and Disability Contractors. Contact Tammie Frazier (931) 379- 2963 for Transportation Procedures. Contact Katrina Crisp (931) 379- 2937 for Aging and Disability Procedures. If not resolved, go to Level 2.

• Level 2:
  • SCTDD Executive Director
    Jerry Mansfield
    101 Sam Watkins Blvd., Mt. Pleasant, TN 38474
    (931) 379-2929

If not resolved, go to Level 3.

• Level 3:
  • SCTDD Board of Directors
    Chairman: Bill Newman
    County Mayor
    Lincoln County Courthouse
    112 Main Ave. S., Rm 101
    Fayetteville, TN 37334
    (931) 433-3045

If not resolved, go to Level 4.

• Level 4:
  • State of Tennessee Department of Transportation
    Civil Rights Title VI Program Director
    Attn: Maria Viruez
    505 Deaderick Street
    Suite 1800 James K. Polk Building
    Nashville, TN 37243
    (615) 741-3681

All levels will be handled the same.

• The complainant will be contacted by phone within 3 days of the complaint.
• The complainant should be informed that they have the right to have a witness or representative present during the interview.
• The board presiding over the Level at which the complaint was received will review and submit the final report to the Level above them.
• If corrective action is recommended the alleged discriminatory contractor will be given 30 days to inform the Title VI officer of the actions taken.
• The complainant has the right to appeal all written reports to SCTDD and TDOT.
• The appeal must be made in writing within (14) days of the receipt of the final report.
• Anyone suspecting the existence of discriminatory practices by this agency should take the following steps in the order listed. Contact should be made in writing, by telephone, or in person. The complaint should be made within thirty days from the date of the suspected discriminatory practice however, can be made within 180 days of the complaint. All complaints/grievances will be acknowledged and investigated with results reported to the complainant. All complaints should be copied and faxed to SCTDD and the Tennessee Department of Transportation Title VI Program Director.

It is the goal of South Central TN Development District to reduce language barriers for persons with limited English proficiency (LEP), including the development and implementation of the South Central TN Development Language Assistance Implementation Plan for LEP Persons, which also fulfills the requirements of Executive Order 13166, issued on August 11, 2000.