The Long-Term Care Ombudsman Program was implemented to provide information and resolve complaints or problems of older persons living in, or seeking access to, a long-term care facility. These facilities include nursing homes, assisted living facilities, homes for the aged, and other State licensed facilities with residents that are 60 years of age or older and the disabled. The Ombudsman is not an employee of the facility or the state agency responsible for inspecting the facility. When the resident or family can’t resolve their problem through consultation with the facility staff or governmental agencies involved, then they should contact the District Ombudsman. The Ombudsman will advocate for solutions to problems for residents and their families.
The Long-Term Care Ombudsman Program offers technical assistance to the prospective resident and family of a resident to find a facility, to better understand how to finance long-term care and to find a facility which best meets the needs of the prospective resident. The Ombudsman may be able to help resolve questions or concerns that involve state and federal agencies administering services to the elderly or disabled. Concerns can include: quality of care, financial information such as Medicare or Medicaid, resident rights, admissions, transfer or discharge, or other questions about a facility. The ombudsman program works with the Department of Health, Department of Human Services, Adult Protective Services, Tennessee Bureau of Investigation and Department of Mental Health and Mental Retardation to assure that residents are protected at the facility and that they receive the best possible care while there.
Whatever the problem or question, the Ombudsman’s primary interest is to see that it is resolved. The Ombudsman's goals include exhausting all avenues for resolution while realizing that some complaints can never be resolved to the satisfaction of the complainant.
The program services are free and confidential. For more information, please contact:
Long Term Care Ombudsman